Microsoft replaces curators with AI workers

Microsoft is planning to not renew the contracts of dozens of journalists in the US and UK who select which new stories are featured on MSN.

Instead, the software giant will use artificial intelligence (AI) to select the news stories that appear on its site according to the Seattle Times. In a statement, Microsoft provided more details on its decision to replace human curators with AI, saying:

“Like all companies, we evaluate our business on a regular basis. This can result in increased investment in some places and, from time to time, redeployment in others. These decisions are not the result of the current pandemic.”

  • IBM CEO: ‘Every company will become an AI company’
  • Amazon trialing AI-based customer support agents
  • Alphabet CEO Sundar Pichai calls for AI regulation

Just like some other tech companies, Microsoft pays news organizations for the right to use their content on its website. However, the company employs its own team of journalists to decide which stories are shown on MSN and how they are presented.

Automated curation

At the end of June, close to 50 contract news producers will lose their jobs at MSN while a team of full-time journalists will remain at the site. According to The Guardian, 27 of these news producers are employed by the UK-based company PA Media.

Some of the curators whose contracts will not be renewed warn that inappropriate stories could end up on the site as AI may not be familiar with MSN’s strict editorial guidelines.

Since its launch as Microsoft Network in 1995, MSN has undergone a number of changes. The site started out as a web portal and internet homepage that offered original content and links to news, weather and sports. However, in 2013, MSN rolled back its original news content and began laying off employees.

In 2014, Microsoft launched a redesigned version of the site that partnered with other news outlets to distribute their content. By not offering its own original news content, the company may have laid the groundwork for an automated system to curate the news shown on its site.

Leave a Reply

Your email address will not be published. Required fields are marked *

Select your currency
USD United States (US) dollar
EUR Euro

Customer Reviews

Fone Gadgets Zone

Customer Care

Sérgio Paz 01/29/20

Site valioso, onde você pode encontrar o que está procurando, mas precisa distintamente e ciente das especificações da ferramenta que deseja, caso contrário, você terá um problema com os serviços de atendimento ao cliente médios.

William Cummings 05/21/20

Google review
So happy with my laptop works brilliant. Was fast delivery too. Really happy.

Cauã Bonfim 03/12/20

Eu comprei muitas coisas neste site. É bom.

Daniel Aboud 06/1/20

Google review
I have bought numerous items from Fone Zone during COVID and I have been really pleased with the reliability.

Jessica Ankisha 09/23/18

Google review
Absolutely cannot fault their services. On time- every time and items are delivered safely and always with a smile

Vitória Lima 05/26/20

Wow, ¡qué gran experiencia tuve con ustedes! Pedí un iPhone de Brasil y estoy muy impresionado con el envío rápido, el producto en sí y el regalo Apple Watch que vino con él. Fue muy agradable ver un toque tan personalizado.

Ryan 28/03/19

Google review
Not sure why there rating is so low on here. They always go above and beyond if there is an issue and I would say they are the best company to deal with online 5 star

Lia Serrano 11/06/19

Muy buen servicio tiempos de entrega rápidos

Kamila Beblot 07/22/19

Google review
I use Fone Zone for years now and never had any issues, I always found customer service very good. However this time everything changed. I ordered a little Samsung for my sons birthday specifically. Was waiting for over a week for it to be dispatched but noticed nothing was happening. I contacted Fone Zone to check up on it the day before it was due to arrive and they email me that my order was cancelled due to stock availability.

Celia Rivera 03/21/19

Google review
Muy buen servicio al cliente. Nunca hay problemas.
Need Help? Chat with us