Here are the most frequent asked&

Any questions please contact us by Customer Service Express:

Are we trustworthy?

Thank you for your support to Fone Zone.

From the first-hand experience of a large number of eBay members who have made purchases from Fone Zone, the ordering process tends to be hassle-free with most orders and successfully fulfilled without issues. From time to time, there may be occasional glitches in the ordering process, but those issues can generally be resolved by the Fone Zone dedicated Customer Service staff.

We have customer service employees specializing in English, Portuguese, Spanish. French and German, and the customer service is often top notch, and problems are usually resolved in a timely and professional manner.

Any questions please contact us by Customer Service Express:

Customs duty.

Thank you for your support to Fone Deal.

If you choose Regular air mail as shipping method, we generally send the items by a personal name and mark the package as a gift(packages via PostNL or Sweden Post will be marked as ‘other’ according to shipping policy)in plain package. Generally the total price we declare will be less than 32.00USD(Sometimes 50-60USD according to the shipping policy but declared price in any situation won’t be more than the one on the website)for custom clearance. If you have other request of this declaration, please inform us in the note on the checkout page when you order.

Dropshipping policy

We offer drop shipping services to all registered customers at no extra charge.

As our reseller who do drop shipping, you can purchase our items and send it to your clients directly,

Regardless of whether you are planning to create a general online store, or something a bit more specialized, you’ll be able to find all the stock you need at

To do dropship, you can use our new function to order: Package Manager.
When you become our dropshipper, the system will automatically open access to Package Manager for you and you will see a Package Manager button on the shopping cart webpage of your account.
Then you can choose Package Manager application to deliver your order.
Add the items to shopping cart, and then go to “Home – The Shopping Cart”–“Package Manager”, then you can add new package with different address to do drop ship.

No costly inventories, no information of our company on the package, no complicated online account systems to manage, we’ll do it all.

As our reseller, you will get quicker and better service.

Discount is important, too. Our system will give you discount automatically according to your purchasing history. Of course, buy more, win more.

Undelivered order

As it is international shipping, it is a long distance. Generally it takes 3-10 business days for delivery depending on your location. However, the shipping time may last to 15 days in special Festivals such as Spring Festival and Christmas Day. If there is strike or natural disasters in your place, the order may be delayed too.

If you do not get the item in 15 days from the shipping date, please inform us. We will write to the post office to check. 

Bulk purchase.

1. Contact us


You can contact us by WhatsApp, also you can contact us by this link in Pre-Sale Bulk Purchase, we will soon reply


2. Contact supplier to get the quotation


When we get the requirement, we will contact and also send Quotation Form by email and then you can give us more details about the requirement, we will contact our supplier to get the best price and benefit for you


3. Agreement for the price, payment and shipping


If we all agree for the price, we will talk further about the payment and shipping.


4. Payment and shipping


We will soon arrange the shipping after confirm the payment and will also inform you after shipping


5. Get in long term cooperation


We appreciate every customer and wish to have further cooperation with you.

Thank you for your support to Fone Zone.

Wishlist is where you can put any item you wish to view or buy next time, if you like certain item, you can add it by clicking “Add To Wish List” besides “Add To Cart” , and then you can find your wish items in following way : My account-my profile-wish list

We usually state the price in dollars, you can change the currency. On the right top corner on our website, you could see the button “currencies”.

At Fone Zone, we guarantee your privacy and on-line shopping safety.

We are secured by a VeriSign 256bits SSL certificate to ensure that your personal information is encrypted and secured when you communicate with Fone Zone

We do not store any credit card information. All billing information is processed by Secure portal, a online platform owned by eBay, which is considered the most trustworthy worldwide today. Master Card employs multiple industrial security technologies to protect the buyers’ rights.

We occasionally send out email promotions and newsletters to our customers. These e-mails are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.

We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your orders.

1)If you forget your password

Fill your email address and click “Forgot your Password” (following picture) at this page:

We generally send the item by a personal name and mark the item as a gift in plain package. The name of product category will normally be used as declaration. The declaration value for most countries is marked according to the rules of logistics companies. Besides, without specific request, invoices/receipts are never included in the packages.

Select your currency
USD United States (US) dollar
EUR Euro

Customer Reviews

Fone Gadgets Zone

Customer Care

Sérgio Paz 01/29/20

Site valioso, onde você pode encontrar o que está procurando, mas precisa distintamente e ciente das especificações da ferramenta que deseja, caso contrário, você terá um problema com os serviços de atendimento ao cliente médios.

William Cummings 05/21/20

Google review
So happy with my laptop works brilliant. Was fast delivery too. Really happy.

Cauã Bonfim 03/12/20

Eu comprei muitas coisas neste site. É bom.

Daniel Aboud 06/1/20

Google review
I have bought numerous items from Fone Zone during COVID and I have been really pleased with the reliability.

Jessica Ankisha 09/23/18

Google review
Absolutely cannot fault their services. On time- every time and items are delivered safely and always with a smile

Vitória Lima 05/26/20

Wow, ¡qué gran experiencia tuve con ustedes! Pedí un iPhone de Brasil y estoy muy impresionado con el envío rápido, el producto en sí y el regalo Apple Watch que vino con él. Fue muy agradable ver un toque tan personalizado.

Ryan 28/03/19

Google review
Not sure why there rating is so low on here. They always go above and beyond if there is an issue and I would say they are the best company to deal with online 5 star

Lia Serrano 11/06/19

Muy buen servicio tiempos de entrega rápidos

Kamila Beblot 07/22/19

Google review
I use Fone Zone for years now and never had any issues, I always found customer service very good. However this time everything changed. I ordered a little Samsung for my sons birthday specifically. Was waiting for over a week for it to be dispatched but noticed nothing was happening. I contacted Fone Zone to check up on it the day before it was due to arrive and they email me that my order was cancelled due to stock availability.

Celia Rivera 03/21/19

Google review
Muy buen servicio al cliente. Nunca hay problemas.
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